Certification program

Customer Success

Become a client-facing representative that companies can be proud of.

18.02.2022 - 08.04.2022 Tuesdays and Fridays
monday.com offices in Tel Aviv and online
Available Spots: 40
English

The Syllabus

What you'll learn during the course:

  • Week 1: Intro to customer success
    Meet the lecturers who will teach you the essentials you need to know in CS that will set you up for long-term success.
  • Week 2: The customer journey
    Learn the principles of the customer journey to help make a positive impact on them during their time with us.
  • Week 3: Analyzing customer data
    See what data you really need to know to make a measurable impact on the customer's company.
  • Week 4: Engaging with customers
    Find out how you should be preparing to meet a customer and what it means to conduct value-based engagements.
  • Week 5: Features and pain points
    Discover everything you wanted to know about product features and handling objections so you know how to fully onboard customers.
  • Week 6: Quarterly business reviews
    See how to prepare quarterly reviews that will make customers excited to come back and upgrade.
  • Week 7: How to get the job of your dreams
    Learn the secrets to resume writing, LinkedIn, and interviews that you need to glide through the hiring process and score the job of your dreams.

What you should expect from the course

7 weeks

to finish the certification program

55 hours

of classes & hands-on workshops

2 days per week

Tuesdays and Fridays

40 student spots

available per program

The excellent lecturers

who can't wait to meet you

Koby Freudenberger
Director CS

Kim Landau
CS Solution Manager

Ellan Priel
CS Team Lead (Scale)

Doron Eliezer
Mid-Market CS Team Leader

The single easiest path

to your first job in tech

  • Apply
    to the monday.com program with your resume.
  • Go through
    a short online hiring process with the monday.com team.
  • Join the course
    and learn practical skills from monday.com experts and leaders.
  • Get certified
    for a variety of roles in the high-tech industry.
  • Launch your career
    with the support of our staff. Top graduates will receive a full-time job offer from monday.com based on availability.

The first-rate roles you can apply for

with your new skills

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    Implementation Consultant

    Take ownership of client onboarding, professional services, and consulting projects.

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    Client Relations Manager

    Establish, maintain, and enhance the relationship between a company and its clients.

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    Customer Success Manager

    Build strong relationships with clients to understand their needs and support their progress.

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    Renewal Manager

    Partner with finance and consulting to negotiate renewal contracts that foster growth.

This program is perfect for you if...

  • 1 You’re excited about starting a rewarding and challenging career in high-tech.
  • 2 You have a strong level of English, written and verbal.
  • 3 You're already networking with friends and colleagues because you have the initiative to put yourself out there.
  • 4 You care about staying relevant in a rapidly changing economy, and you want to learn from seasoned professionals.
  • 5 You’ve been told that you’re a people person, and somehow you manage to make friends everywhere.
  • 6 You are a multi-tasker who is not afraid of a high-paced work environment.
  • 7 You speak additional languages (an advantage).

This exclusive opportunity is limited to only 40 students

While we'd love to accept everyone who applies, due to resources, we can only accommodate a few. Historically, we've had to reject more than 75% of interested applicants, but if you can't get in this time, please do apply next time around.